Frequently Asked Questions
How does mypensionID work?
mypensionID uses a combination of biometric and personal information to match your member with their record. Once matched your member is asked to verify their data, ensuring that your records are current and correct.
Can I use mypensionID if I work with another data verification company?
Yes you can. mypensionID works independently and as it’s unique to the market it will not impact on any other contract you may have in place with another data and trace verification service provider
What security credentials do you have to securely hold customer data?
mypensionID along with Target Professional Services hold ISO 9001:2015 Quality Management, ISO 27001:2013 Information Security Management, and Cyber Essentials Plus
What’s your success rate?
Currently of members who use the app, around 68% are able to successfully verify their data. Success rate for verification using the app will depend on the quality of your data, for example the surname on the record must match the surname of the document the member uses to verify their biometrics.