Frequently Asked Questions

  • How does mypensionID work?

    mypensionID uses a combination of biometric and personal information to match your member with their record. Once matched your member is asked to verify their data, ensuring that your records are current and correct.

  • How much does it cost?

    The cost depends on the service required. Contact one of our Client Relationship Managers who will be happy to discuss a plan to suit your needs.

  • What’s your success rate?

    Currently of members who use the app, around 68% are able to successfully verify their data. Success rate for verification using the app will depend on the quality of your data, for example the surname on the record must match the surname of the document the member uses to verify their biometrics.