How to Report Fraud to mypensionID

Helping protect your identity and your pension

If you believe someone is trying to misuse your identity or access your pension information fraudulently, please contact us immediately. Our Fraud Team will investigate and take action to keep your information safe.

What to Report

Please tell us if you notice:

• Someone trying to complete mypensionID verification on your behalf
• Suspicious messages, letters, emails or calls claiming to be from mypensionID
• An identity check you don’t recognise
• Concerns about someone being pressured or coached through verification
• Anything else that doesn’t feel right

How to Report It

Email (recommended)

📧 fraud@mypensionid.co.uk
Please include a short description of what happened.

Phone

📞 01243 601 333

Our team will help you right away.

What Happens Next

When you contact us:

1. We review your report straightaway
2. We protect your account and stop any suspicious activity
3. Our Fraud Incident Team investigates the issue
4. We update you on what we’ve found and what happens next

Staying Safe

• mypensionID will never ask you for your password
• mypensionID will never ask to take control of your device
• You should only complete verification yourself, in private
• If something doesn’t feel right, stop and contact us

Thank you for helping us keep your identity secure

mypensionID is certified under the UK Digital Identity & Attributes Trust Framework and takes fraud prevention seriously.

If you need help or have any concerns, we’re here to support you.